Privacy Policy
At Choco Muse, your privacy is extremely important to us. We are committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains what data we collect, how we use it, and how we keep it safe.
1. Information We Collect
When you place an order or interact with our website, we may collect the following information:
- Personal Information: Your name, email address, phone number, billing/shipping address, and payment details.
- Order Information: Information related to your purchase, such as products ordered, shipping method, and order history.
- Technical Data: This includes your IP address, browser type, and information about your interaction with our site (e.g., which pages you visit).
2. How We Use Your Information
We use your information to provide you with the best possible experience, including:
- Processing Orders: To fulfil your orders, process payments, and deliver products to your doorstep.
- Customer Support: To respond to your inquiries, address concerns, and provide customer service.
- Marketing: With your consent, we may use your email to send promotional offers, updates, or newsletters. You can opt out of these communications at any time.
- Improving Our Services: We use the technical data to understand how our website is used and to improve its performance and your overall experience.
3. How We Share Your Information
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data with:
- Service Providers: We work with trusted partners (e.g., shipping companies, payment processors) to fulfill your orders and provide services. They are bound by confidentiality agreements and only use your data as needed to perform their tasks.
- Legal Requirements: We may disclose your information if required by law, or if we believe such action is necessary to comply with legal obligations or protect the rights, safety, or property of Choco Muse or others.
4. Data Security
We take data security seriously and implement appropriate measures to protect your personal information. We use industry-standard encryption (such as SSL) to safeguard your payment details during transmission, and we regularly update our security practices to protect against unauthorized access.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small data files that are stored on your device. They help us remember your preferences, track your browsing activity, and improve site functionality. You can adjust your cookie preferences through your browser settings, but disabling cookies may affect your experience on our site.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Correct any inaccurate or incomplete information.
- Deletion: Request the deletion of your data if it’s no longer needed for the purpose it was collected.
- Opt-Out: Unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us directly.
7. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please feel free to contact us at: support@choco-muse.com
